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Showing reviews for Galapagos Wildlife Cruise

Number of Reviews: 25 Overall score: *****
Flying over Kicker Rock, Ecuador
Review posted by Andrew Barnes
***** Written

The Islands & Wildlife Awesome, the Rest !!!!

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Exodus Response

We have been working with the owners and crew of the Cachalote for over 10 years and we consistently receive excellent feedback about the standard of accommodation, food and on board service both from clients and Exodus staff who have been to the Galapagos, so it is really disappointing to read that Andrew did not enjoy his time on the Cachalote as much as we would have expected. Since receiving Andrew’s feedback, we have amended the prices of drinks in the trip notes as we acknowledge that they were slightly out of date, and the air-conditioning and all of the life jackets have been thoroughly checked, so we are confident that they are in good working order.
Flying over Kicker Rock, Ecuador
Review posted by Emmanuelle Rolland
***** Written

Enchanted Islands

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Exodus Response

We are really sorry that Emmanuelle experienced some issues with her party’s booking. Our Customer Services team have investigated what happened and have been in touch with this group to apologise for the oversights that were made in regards to rooming requests. We are sorry that on this occasion Emmanuelle felt the level of service provided by Exodus was not up to our usually high standard, but we are pleased that despite this, Emmanuelle enjoyed her time in the Galapagos.

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