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Showing reviews for Cycling Puglia & Matera

Number of Reviews: 7 Overall score: *****
Porto Badisco, Salento, Italy
Review posted by Gayle Tucker
***** Written

Cycling Puglia & Matera

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Exodus Response

I am sorry that Gayle felt her tour leader, Sara, was rather under-prepared for the trip and that an accident on the trip was not handled as well as it could have been. This was Sara’s first tour with Exodus, so we appreciate all feedback that can be used to help with our leader training programme. I have addressed all the issues Gayle raised with both Sara and our local operator, and Sara has received further training which we are confident will ensure that future trips run more smoothly. We would like to assure clients that all leaders on this trip will carry first aid kits at all times and that additional bikes will be carried in the support vehicle in the future.

Marta Marinelli - Product Manager for Italy
Porto Badisco, Salento, Italy
***** Written

CYCLING PUGLIA AND MATERA

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Exodus Response

Thank you for your valued feedback. I would like to point out that we have changed local operator and leaders for the upcoming departures in 2014. I am confident this change will improve the service and arrangements on the trip.


Marta Marinelli - Trip Manager
Porto Badisco, Salento, Italy
Review posted by LINDA REID
***** Written

CYCLING PUGLIA

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Exodus Response

Thank you for your feedback. I was very sorry to hear of your accident, but I would like to confirm that we are currently investigating the problems you encountered on the trip with our local supplier and to assure you that we will ensure that leaders on this trip carry a first aid kit with them at all times in the future. Our Health and Safety team are aware of your feedback and you will be provided with a full response to the concerns you have raised from our Customer Services team in the following weeks.

The comments we have received from other clients travelling on this tour this year have generally been very positive, but we understand there is always room for further improvement, so please be assured that I will take your feedback on board so that in conjunction with our local operator, we can improve the quality of certain aspects of this trip.

Marta Marinelli - Trip Manager

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