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Customers In Focus

In Focus logoAt Exodus HQ, our aim is simply to be the best adventure travel company in the world and, at the heart of that, is our pledge to exceed our customers' expectations any and every time they are in contact with Exodus - from initial enquiry to their return home.

From treating you as an individual and providing you with the information you need during the booking process, through to delivering the holiday of a lifetime with leaders who will inform, inspire and share your passion for adventure, this is our promise and our endeavour. All our staff and leaders are proud to work for Exodus and love their jobs, and we hope you get a sense of this in our dealings with you.

  

Customers In Focus

In Focus is where we shout a little about what we do to make the Exodus experience special for our customers. 

 

Our Customer Charter

Holidays and travel should be a pleasure. So from your initial research, through your booking and holiday with us and even after you return home, Exodus will endeavour to make the whole experience enjoyable. In order to achieve this we have set out what we hope to achieve in our Customer Charter, which defines what you can expect from Exodus every time you contact or travel with us. Click here to read our charter online.

 

'Exceptional' Customer Service Award

Investor in Customers (IIC)In December 2009, we were delighted to receive a maximum score of 3-stars by Investor in Customers (IIC), after an in-depth independent review of our business. IIC are service standard experts who offer awards to companies for customer service excellence. Find out more

  

Your opinion counts

We thrive on feedback, it's the only way we can keep our trips as they are. Find out how you can offer feedback to Exodus, and how we're currently doing.

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